1. No-Refund Policy:

• All purchases for Training Programs are final.
• We do not offer refunds, exchanges, or cancellations for any reason other than outlined in our Compassionate Consideration section.

2. Compassionate Consideration for Passing of the Dog:

• In the unfortunate event of the passing of the dog during the training period, a compassionate consideration may be granted.
• Requests for compassionate consideration must be accompanied by appropriate documentation, such as a veterinarian certificate or other proof of the dog’s passing.
• Each request will be responded within 5 working days.
• There will be a 5% refund processing fee based on the initial purchase price.

3. Refund

• Any refund is at the sole discretion of Hopefordogs Canine Training.
• In the event of discontinuation due to unforeseen circumstances, we offer a refund of up to 60% of the purchase price for the unused training sessions.
• The remaining 40% can be converted into credits (30 days expiry) that can be used to purchase products from our online store.
• There will be a 5% refund processing fee based on the initial purchase price.

4. Three (03) Months Expiry Policy:

• All training packages have a 3-month expiration from the date of purchase.
• Clients are responsible for scheduling and completing their training sessions within this timeframe.

5. Non-Eligibility for Refund:

• Requests for compassionate consideration or unused sessions refunds must be made within 30 days, and eligibility will be determined at the sole discretion of Hopefordogs Canine Training.
• Failure to provide sufficient documentation or evidence may result in the denial of the refund request.

6. Modification of Training Programs:

• We reserve the right to modify the content, schedule, or any other aspect of the training programs without prior notice. In the event of such modifications, clients are not entitled to a refund.

7. Contact Information:

• For any questions regarding the no-refund policy, compassionate refund requests, unused sessions refund, or expiry policy, please contact our customer support team at woof@hopefordogs.sg

Note: Our policies are designed to provide structure and fairness while acknowledging unforeseen circumstances. We appreciate your understanding and commitment to the training journey with Hopefordogs Canine Training.

We appreciate your trust in Hopefordogs Canine Training and look forward to assisting you and your furry friend in achieving your training goals.